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Operator ManualFor printer model: CG4 Serieswww.satoamerica.comPN: 9001218CRead this Operator Manual before using this pro

Section 1: IntroductionPage 1-2 CG4 Series Operator Manual1.2 UNPACKINGWhen unpacking the printer, take note of the following:1. The box should stay r

Section 8: AppendixPage 8-12 CG4 Series Operator ManualThis page is intentionally left blank

Section 9: Sato Group of CompaniesCG4 Series Operator Manual Page 9-1SATO GROUP OF COMPANIES

SATO GROUP OF COMPANIESAsia Pacific & Oceania RegionSATO ASIA PACIFIC PTE. LTD.438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 1199

Section 1: IntroductionCG4 Series Operator Manual Page 1-31.3 PARTS IDENTIFICATION12347568Front viewOperator panelIt consists of two contact buttons a

Section 1: IntroductionPage 1-4 CG4 Series Operator Manual1.3 PARTS IDENTIFICATION (cont’d)9USB and RS232C interface on-board10USB and LAN interface o

Section 1: IntroductionCG4 Series Operator Manual Page 1-51.2 PARTS IDENTIFICATION (cont’d)CG408DT/ CG412DTCG408TT/ CG412TT1520161718192122151820 1921

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Section 2: InstallationCG4 Series Operator Manual Page 2-1INSTALLATIONThis section assists you in installing consumable media in the printer, as well

Section 2: InstallationPage 2-2 CG4 Series Operator Manual2.1 SITE LOCATIONConsider the following when setting up the printer:• Place the printer on a

Section 2: InstallationCG4 Series Operator Manual Page 2-32.3 LOADING LABELS2.3.1 Loading Roll media 1.With the power supply off, pull the cover open/

Section 2: InstallationPage 2-4 CG4 Series Operator Manual2.3 LOADING LABELS (cont’d)5.Close the top cover until it clicks into position. Notes:• Be c

Section 2: InstallationCG4 Series Operator Manual Page 2-52.3 LOADING LABELS (cont’d)2.3.2 Loading Fan-folded media 1.With the power supply off, pull

PN: 9001218CSATO America, Inc.10350A Nations Ford RoadCharlotte, NC 28273Main Phone: (704) 644.1650Technical Support: (704) 644.1660Technical Support

Section 2: InstallationPage 2-6 CG4 Series Operator Manual2.3 LOADING LABELS (cont’d)5.After loading the media, turn on the power. The printer is onli

Section 2: InstallationCG4 Series Operator Manual Page 2-72.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY)The CG408TT and C412TT printers ena

Section 2: InstallationPage 2-8 CG4 Series Operator Manual2.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)3.Open the carbon ribbon p

Section 2: InstallationCG4 Series Operator Manual Page 2-92.4 LOADING THE CARBON RIBBON (FOR CG408TT, CG412TT ONLY) (cont’d)5.From the ribbon supply u

Section 2: InstallationPage 2-10 CG4 Series Operator Manual2.5 CONNECTIONS This section explains the power cable and interface cable connection proced

Section 2: InstallationCG4 Series Operator Manual Page 2-112.5 CONNECTIONS (cont’d)2.5.2 To activate the connected interfaceAfter connection, you need

Section 2: InstallationPage 2-12 CG4 Series Operator Manual2.5 CONNECTIONS (cont’d)2.5.4 Connecting the Power Cable1.Connect the AC power cable to the

Section 2: InstallationCG4 Series Operator Manual Page 2-132.5 CONNECTIONS (cont’d)2.5.5 Turning On the PowerPress the POWER on the operation panel of

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Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-1OPERATION AND CONFIGURATIONBefore using the printer, it is best to read this

Safety PrecautionsCG4 Series Operator Manual Page iSafety PrecautionsPlease read the following information carefully before installing and using the p

Section 3: Operation and ConfigurationPage 3-2 CG4 Series Operator Manual3.1 OPERATOR PANELThe operator panel located on the top front, consists of tw

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-33.2 OPERATING MODESYou can set the printer in any of the following modes: 1.N

Section 3: Operation and ConfigurationPage 3-4 CG4 Series Operator Manual3.3 USER TEST PRINT MODEThis mode produces test labels for diagnostic purpose

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-53.3 USER TEST PRINT MODE (cont’d)3.3.1 Output Data of the User Test PrintThe

Section 3: Operation and ConfigurationPage 3-6 CG4 Series Operator Manual3.3 USER TEST PRINT MODE (cont’d)Second print-out (Protocol code setting valu

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-73.3 USER TEST PRINT MODE (cont’d)USB and IEEE 1284 interface on board USB and

Section 3: Operation and ConfigurationPage 3-8 CG4 Series Operator Manual3.4 FACTORY TEST PRINT MODEThis mode produces test labels for diagnostic purp

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-93.4 FACTORY TEST PRINT MODE (cont’d)3.4.1 Output Data of the Factory Test Pri

Section 3: Operation and ConfigurationPage 3-10 CG4 Series Operator Manual3.4 FACTORY TEST PRINT MODE (cont’d)Second print-out (Settings)Third print-o

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-113.5 OPERATION SETTING MODE The operation setting mode enables further select

Safety PrecautionsPage ii CG4 Series Operator Manual WarningRegarding the cutter• Do not touch the cutter with your hands or do not put something into

Section 3: Operation and ConfigurationPage 3-12 CG4 Series Operator Manual3.5 OPERATION SETTING MODE (cont’d)Program Download ModeFont Download ModeDe

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-133.5 OPERATION SETTING MODE (cont’d)Notes:•Press the FEED/LINE button to sele

Section 3: Operation and ConfigurationPage 3-14 CG4 Series Operator Manual3.6 PROGRAM DOWNLOAD MODE (cont’d)Notes:• Use the selected interface for PC

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-153.7 FONT DOWNLOAD MODEIn this mode, the printer is set to download fonts fro

Section 3: Operation and ConfigurationPage 3-16 CG4 Series Operator Manual3.8 DEFAULT SETTING MODEWhen default setting mode is selected and executed i

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-173.9 HEX DUMP MODEHEX Dump Mode allows you to print the contents of the recei

Section 3: Operation and ConfigurationPage 3-18 CG4 Series Operator Manual3.11 PRINTER CONFIGURATIONS SETTINGYou can set the printer configuration by

Section 3: Operation and ConfigurationCG4 Series Operator Manual Page 3-19*1. Available for USB+RS-232C specification only.*2. Available for USB+LAN s

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Section 4: TroubleshootingCG4 Series Operator Manual Page 4-1TROUBLESHOOTINGIf you are unable to produce printouts on the CG4 Series printer, use this

Safety PrecautionsCG4 Series Operator Manual Page iiiPrecautions for Installation and HandlingPrinter operation can be affected by the printer environ

Section 4: TroubleshootingPage 4-2 CG4 Series Operator Manual4.1 ERROR SIGNAL TROUBLESHOOTINGThe ON LINE (POWER) and ERROR indicators light or flash i

Section 4: TroubleshootingCG4 Series Operator Manual Page 4-34.1 ERROR SIGNAL TROUBLESHOOTING (Cont’d)ContentsON LINE (POWER) LEDERROR LEDBuzzer Cause

Section 4: TroubleshootingPage 4-4 CG4 Series Operator Manual4.2 TROUBLESHOOTING TABLE*1 Ribbon stock conditions are only applicable to CG408TT and CG

Section 4: TroubleshootingCG4 Series Operator Manual Page 4-54.2 TROUBLESHOOTING TABLE (Cont’d)TROUBLESHOOTING TABLELIGHT PRINT IMAGESLow print head d

Section 4: TroubleshootingPage 4-6 CG4 Series Operator Manual4.3 INTERFACE TROUBLESHOOTINGThis chapter provides a checklist for the various interface

Section 4: TroubleshootingCG4 Series Operator Manual Page 4-74.3 INTERFACE TROUBLESHOOTING (Cont’d)4.4 TEST PRINT TROUBLESHOOTINGThis chapter provides

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Section 5: Cleaning and MaintenanceCG4 Series Operator Manual Page 5-1CLEANING AND MAINTENANCEThis section provides information on user maintenance fo

Section 5: Cleaning and MaintenancePage 5-2 CG4 Series Operator Manual5.1 CLEANING THE PRINT HEAD, PLATEN AND ROLLERSThe print head not only generates

Section 5: Cleaning and MaintenanceCG4 Series Operator Manual Page 5-35.2 HOW TO CLEAN THE PRINTER (CLEANING KIT) (cont’d)9.Locate the I-Mark sensor a

Safety PrecautionsPage iv CG4 Series Operator Manual

Section 5: Cleaning and MaintenancePage 5-4 CG4 Series Operator Manual5.4 EASY REPLACEMENT OF PARTSIt is easy to replace the print head and platen rol

Section 5: Cleaning and MaintenanceCG4 Series Operator Manual Page 5-55.4 EASY REPLACEMENT OF PARTS (cont’d)7.Align the two circular recess of the pri

Section 5: Cleaning and MaintenancePage 5-6 CG4 Series Operator Manual5.4 EASY REPLACEMENT OF PARTS (cont’d)7.Insert the left shaft of the new print h

Section 5: Cleaning and MaintenanceCG4 Series Operator Manual Page 5-75.5 ADJUSTING PRINT QUALITYPrint quality can be optimized with regular cleaning

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Section 6: General SpecificationsCG4 Series Operator Manual Page 6-1GENERAL SPECIFICATIONS6.1 PRINTER BASIC SPECIFICATIONSMODEL NAMECG408 DT CG412 DT

Section 6: General SpecificationsPage 6-2 CG4 Series Operator ManualMODEL NAMECG408 DT/ CG408TT CG412 DT/ CG412TTMEDIA (BE SURE TO USE MEDIA MANUFACTU

Section 6: General SpecificationsCG4 Series Operator Manual Page 6-3MODEL NAMECG408 DT CG412 DT CG408 TT CG412 TTRIBBON (BE SURE TO USE RIBBON MANUFAC

Section 6: General SpecificationsPage 6-4 CG4 Series Operator ManualMODEL NAMECG408 DT CG412 DT CG408 TT CG412 TTSELF-DIAGNOSISCover Open DetectionPap

Section 6: General SpecificationsCG4 Series Operator Manual Page 6-5MODEL NAMECG408 DT CG412 DT CG408 TT CG412 TTBARCODE CAPABILITIESLinear Bar CodesU

Table of ContentsCG4 Series Operator Manual Page 1Table of ContentsIntroduction...

Section 6: General SpecificationsPage 6-6 CG4 Series Operator ManualMODEL NAMECG408 DT CG412 DT CG408 TT CG412 TTHARDWARE AND RELATEDOperation keys PO

Section 6: General SpecificationsCG4 Series Operator Manual Page 6-76.2 OPTIONAL ACCESSORIES SPECIFICATIONSCUTTER SPECIFICATIONSMedia Type Non-adhesiv

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Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-1INTERFACE SPECIFICATIONSThis section presents the interface types and their spec

Section 7: Interface SpecificationsPage 7-2 CG4 Series Operator Manual7.2 RS232C SERIAL INTERFACE7.2.1 Basic Specifications of RS-232C Serial Interfac

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-37.2 RS232C SERIAL INTERFACE (cont’d)Function descriptionsFunction DescriptionBau

Section 7: Interface SpecificationsPage 7-4 CG4 Series Operator Manual7.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)7.2.2 Ready/BusyThis protocol con

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-57.2 RS232C HIGH SPEED SERIAL INTERFACE (cont’d)7.2.3 X-ON/X-OFFThis transmission

Section 7: Interface SpecificationsPage 7-6 CG4 Series Operator Manual7.3 IEEE 1284 PARALLEL INTERFACE7.3.1 Basic Specifications of IEEE1284 parallel

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-77.3 IEEE 1284 PARALLEL INTERFACE (cont’d)7.3.2 Pin AssignmentsPin assignment of

Table of ContentsPage 2 CG4 Series Operator ManualAppendix...

Section 7: Interface SpecificationsPage 7-8 CG4 Series Operator Manual7.3 IEEE 1284 PARALLEL INTERFACE (cont’d)7.3.3 Input/Output Signals The details

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-97.4 UNIVERSAL SERIAL BUS (USB) INTERFACEThis printer supports the USB 2.0-compli

Section 7: Interface SpecificationsPage 7-10 CG4 Series Operator Manual7.4 UNIVERSAL SERIAL BUS (USB) INTERFACE (cont’d)7.4.3 Host Computer SettingsIn

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-117.5 LOCAL AREA NETWORK (LAN) ETHERNET7.5.1 Basic Specifications of LANA Local A

Section 7: Interface SpecificationsPage 7-12 CG4 Series Operator Manual7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)7.5.2 Software SpecificationsProt

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-137.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)7.5.3 TCP/IP SpecificationsIn TCP

Section 7: Interface SpecificationsPage 7-14 CG4 Series Operator Manual7.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)7.5.6 TELNET SpecificationsTELNET

Section 7: Interface SpecificationsCG4 Series Operator Manual Page 7-157.5 LOCAL AREA NETWORK (LAN) ETHERNET (cont’d)Notes1) For the detailed On-board

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Section 8: AppendixCG4 Series Operator Manual Page 8-1APPENDIXThe following information is provided:• 8.1 Optional Accessories - Cutter• 8.2 Optional

Section 1: IntroductionCG4 Series Operator Manual Page 1-1INTRODUCTIONThank you for your investment in this SATO printer product.This Operators Manual

Section 8: AppendixPage 8-2 CG4 Series Operator Manual8.1 OPTIONAL ACCESSORIES - CUTTERThe cutter should only be installed by SATO qualified servicing

Section 8: AppendixCG4 Series Operator Manual Page 8-38.1 OPTIONAL ACCESSORIES - CUTTER (cont’d)8.1.3 Cutter replacement Over time, the cutter loses i

Section 8: AppendixPage 8-4 CG4 Series Operator Manual8.2 OPTIONAL ACCESSORIES - DISPENSER (cont’d)4.If the paper is not taut, roll the paper on the m

Section 8: AppendixCG4 Series Operator Manual Page 8-58.3 POSITIONS OF SENSORS AND OPTIONS7.3mm (0.29”)5.0mm (0.19”)46.3mm(1.82”)I-Mark sensorGap sens

Section 8: AppendixPage 8-6 CG4 Series Operator Manual8.4 OPERATION MODE SELECTIONThere are five modes of printer operation: Continuous, Tear-off, Cut

Section 8: AppendixCG4 Series Operator Manual Page 8-78.5 BASE REFERENCE POINTThe base reference point is the point at which one determines the print

Section 8: AppendixPage 8-8 CG4 Series Operator Manual8.5 BASE REFERENCE POINT (cont’d)8.5.1 Base Reference point Adjustment Print Position Offset ref

Section 8: AppendixCG4 Series Operator Manual Page 8-98.6 OFFSET POSITION ADJUSTMENTThis setting adjusts the option (Cutter, Dispenser, Tear off) stop

Section 8: AppendixPage 8-10 CG4 Series Operator Manual8.7 PAPER END8.7.1 Roll Label End When the Label End is less than 40mm (1.57”) from the end of

Section 8: AppendixCG4 Series Operator Manual Page 8-118.7.2 Fanfold Label EndThe printer behavior when paper end is detected is as follows:• After pr